Re: The App crashes when used in landscape mode on iPadOS.

Pcode11
Helper

The App crashes when used in landscape mode on iPadOS.

During the presentation of Visa Checkout in a modal view, the application crashed in landscape mode, accompanied by the following exception.

"exceptionType": "UIApplicationInvalidInterfaceOrientation",

"exceptionReason": "Supported orientations has no common orientation with the application, and [LoadingSpinnerViewController shouldAutorotate] is returning YES"

7 REPLIES 7
Pcode11
Helper

Re: The App crashes when used in landscape mode on iPadOS.

Moreover, the Visa Checkout view model operates correctly on the iPhone in portrait mode.
SDK version: 7.2.0

jenn_kh
Community Moderator

Re: The App crashes when used in landscape mode on iPadOS.

We appreciate you bringing this to our attention, @Pcode11. We have let our team know and an agent will follow up with any information.

Pcode11
Helper

Re: The App crashes when used in landscape mode on iPadOS.

Thank you for your response, I appreciate your attention. Could you please assist me in connecting with the team as soon as possible? Users are currently being blocked due to this issue.

API_Products
Visa Developer Support Specialist

Re: The App crashes when used in landscape mode on iPadOS.

Hi @Pcode11,

 

Are you a Post-Production client?  




Thanks,

Diana H.



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Pcode11
Helper

Re: The App crashes when used in landscape mode on iPadOS.

@API_Products Yes, We are already a post-production client and we have a live user who is being affected.

Pcode11
Helper

Re: The App crashes when used in landscape mode on iPadOS.

Hello@API_Products  @jenn_kh , 

 

I've been waiting for any response from the support team, but unfortunately, I haven't received any assistance yet. I would appreciate your help as soon as possible.

API_Products
Visa Developer Support Specialist

Re: The App crashes when used in landscape mode on iPadOS.

HI @Pcode11,

 

Please submit all post production inquiries and issues to either your assigned regional post-production support contact or submit your post production inquiry to the Developer Support team at developer@visa.com. Let developer@visa.com know that you are a post production customer who requires assistance and let them know what region you are from.




Thanks,

Diana H.



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