visa sdk problem on android

[Liya]

mada Pay app crashed when launched. There is visa sdk information printed in the log. Please help me find out if this is a problem with visa sdk?

The error log information is as follows：
01-17 16:12:06.577 18043 18126 E AndroidRuntime: FATAL EXCEPTION: ConnectivityThread
01-17 16:12:06.577 18043 18126 E AndroidRuntime: Process: com.mada.madapay, PID: 18043
01-17 16:12:06.577 18043 18126 E AndroidRuntime: com.visa.cbp.sdk.facade.exception.CryptoException: An error occurred in crypto layer : -1000
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.d.ՙ.ˏ(:120)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.d.י.ᐝ(:357)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.d.י.ˎ(:125)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.sdk.j.b.ⁱ.ʽ(:500)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.sdk.j.b.ⁱ.ͺ(:755)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.sdk.ConfirmReplenishRequest.preProcessSelectedCardTokenInfo(:323)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.sdk.ٴ.init(:278)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.sdk.facade.VisaPaymentSDKImpl.init(:283)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.sdk.facade.VisaPaymentSDKImpl.getInstance(:192)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.sdk.facade.VisaPaymentSDKImpl.getInstance(:143)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.sdk.facade.VisaPaymentSDKWrapper.<init>(:129)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.visa.cbp.sdk.facade.VisaPaymentSDKWrapper.getInstance(:105)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at com.emcrey.app.ApexApplication$2.onAvailable(:309)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at android.net.ConnectivityManager$NetworkCallback.onAvailable(ConnectivityManager.java:3954)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at android.net.ConnectivityManager$NetworkCallback.onAvailable(ConnectivityManager.java:3936)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at android.net.ConnectivityManager$CallbackHandler.handleMessage(ConnectivityManager.java:4263)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:114)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at android.os.Looper.loopOnce(Looper.java:206)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at android.os.Looper.loop(Looper.java:296)
01-17 16:12:06.577 18043 18126 E AndroidRuntime: at android.os.HandlerThread.run(HandlerThread.java:67)

[jenn_kh]

Hi, @Liya! Thank you for reaching out. One of our agents will get back to you soon. If any community members have information that may help, feel free to respond to this thread.

[DianaVisaPM]

Hi @Liya,

To investigate the error, please provide the information below.

1. End Point
2. Request Header
3. Request Body
4. Response Header (include the x-correlation-id)
5. Response Body

You can find the x-correlation-id in the response header.