Project promotion request is reviewed by our product team. There is no set timeline on how long it takes for the product team to review the request, because the request is reviewed case by case. If you have not heard from anyone in a week or two, please feel free to reach out to firstname.lastname@example.org to ask for an update.
If you would like to request for a status update on your Going Live request, please send an email to email@example.com and someone will work on getting you an update.
Thanks for providing additional information. Please submit this inquiry to firstname.lastname@example.org and someone will work on getting you a Going Live request udpate.
@febralia thanks to writte, but i didn't get it working yet 😞 the supporting is very slow, take almost 2 days to reply....
Ps.: i alread clicked in that link, it show that i'm in production but still sand box.
thanks for your attention.