No update on Going Live request

[Parthak]

Hello Team,

I have submitted Going Live request on 18th July 2024 and there was no reply, after raising a support query on 8th August I received an email on 14th August to resubmit the request and usage and I submitted the same on 15th August, and again no revert from the team. I opened a new support request on 20th and 25th August but still have not received any response from the going live team. 

This is quite frustrating, it had been over 6 weeks and there is not clarity at all.

Kindly look into this and provide a solution at the earliest.

Project name: Optimise 

[SyedSa]

Hi @Parthak, Thank you for reaching out. An agent will get back to you as soon as possible. In the meantime, if any community member knows a solution, please reply to this thread.

[I_Doroteo3]

Hi @Parthak, 

Thanks for your patience! I just checked the status of your project and it seems it has been approved to Certification.

If you would like to move forward with Production, please go through the required Going Live steps for the Production Environment. 

Thanks!

[Parthak]

@I_Doroteo3 The project was accepted for certification 2 weeks back, but there was no BID number generated for my company. I have emailed this to the developers email id several times but there has been no solution. What should I do now? 

[API_Products]

Hey @Parthak,

Please email Visa Developer Support at developer@visa.com and ask them to provide you with an update on your Go Live request.