We have been trying to move forward on the process to get our app to go live for the past month without any answer to our emails.
Is there any other communication channel we should use?
I am sorry for the delay. Can you provide me the project name for which you have submitted the going live request?
Once you provide me the details, I will send it to product team for review.
I have forwarded your request to product team for review. Someone from product team will contact you directly once they have an update for you.