Hi @Hamaral - thanks for reaching out. I'm sorry to hear about the delay, that is frustrating. I am personally looking into this and escalating it with my team to get you a status today. Kindly stand-by as I investigate it some more. Thank you for your patience.
If you have any additional questions let me know.
Hi @Hamaral - I was able to track down some information. Looks like we have received the production requests and I am happy to share some updates and feedback, though I want to respect your privacy and seeing as this is a public forum need to check if you prefer I can email you directly, if not I can let you know what I was able to find out here.
Thank you for your patience.
Good morning Ricardo, I will be grateful if you send us the procedures that we must follow directly to my email. For the forum, in my opinion, the important thing is to know that you managed to resolve my request for help.