Please Help Me

[hakim]

May I know how to fix this? The language changed out of sudden after restart my laptop.

[DianaVisaPM]

Hey @hakim,

Do you have the compatibility requirements listed? If so, please reference the following compatibility requirements: Java 1.8

If the requirements are met, please reinstall the application and restart your computer.

Please also see the file attachment called, "LICENSE_README.txt", which lists the requirements and let me know if you have other questions.

[hakim]

Are Java version is correct as per below?

[hakim]

Hi Diana,

I already try to reinstall with the required Java version(1.8), but the issue still persist. Kindly help me on this as soon as possible as I need to use it urgently.

Thanks.

[DianaVisaPM · Accepted solution]

Hey @hakim,

I sent a follow up email to you from developer@visa.com this morning and I have confirmed that, yes, per your screenshot on Java 1.8 it looks to be the correct version. As mentioned in my email to you, I have created case #INC8616744 for the engineering team to investigate. We're currently working to resolve your issue and I'll reach out to you with a response soon!

[hakim]

Hi Diana,

May I know what is the status of this incident case (INC8616744) ?

[DianaVisaPM · Accepted solution]

Hey @ hakim,

I've just checked your ticket and it looks like you and I are currently communicating via email with my email address developer@visa.com. Our last email communication was today and you also shared with us that you're "still having an issue when opening Visa Developer Center Playground" and you're "using the application on Windows 10 and ... not using any virtual system."

I'm currently working with the engineering team to resolve your issue and I'll reach out to you soon with an update!