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Regular Visitor

Cybersource Api: "Decline - General decline by the processor."

Hello,

 

i'm trying to test Cybersource API from Api Reference Test samples and when I set the authorization fields with my own SandBox data (api key and shared secret), i'm getting the following response while trying to make a process payment request:

 

{
"clientReferenceInformation": {
"code": "TC50171_3"
},
"errorInformation": {
"reason": "GENERAL_DECLINE",
"message": "Decline - General decline by the processor."
},
"id": "5923565740156616304003",
"processorInformation": {
"avs": {
"code": "2"
}
},
"status": "DECLINED"
}

 

the documentation suggests testing with a different card. I did it and keep the same error.

 

In the dashboard, transition detais says:

 

Reason Code 233

The following request field(s) is either invalid or missing: routing_code
 
Invalid Request Data
 
 
Does anyone know how to fix this?
5 REPLIES 5
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Visa Dev Moderator

Re: Cybersource Api: "Decline - General decline by the processor."

Hey @dinhostork,

 

I'm happy to provide you with assistance. To help resolve the issue you're experiencing, can you please refer to my answer in this CyberSource community forum post here - https://community.developer.visa.com/t5/Sandbox-Test-Data/Getting-Unauthorized-User-error-on-CyberSo...

 

Also, please reach out to the community forum if you need additional help or have other questions. Someone will gladly be of assistance to you, when needed. 



Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana

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Regular Visitor

Re: Cybersource Api: "Decline - General decline by the processor."

Hey, Diana!

 

i'm using a merchant account created directly in CyberSource website.

 

Thanks...

Visa Dev Moderator

Re: Cybersource Api: "Decline - General decline by the processor."

Hey @dinhostork,

 

Thanks for providing that information to us. CyberSource has an expert team that you can call to get support. Please call CyberSource at this number 800-709-7779.

 

 

 



Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana

Highlighted
Regular Visitor

Re: Cybersource Api: "Decline - General decline by the processor."

is there any way to get in touch from Brazil?

Highlighted
Visa Dev Moderator

Re: Cybersource Api: "Decline - General decline by the processor."

Hey @dinhostork,

 

CyberSource Support is 24/7 and provided globally. They will be able to support you in Brazil. If your question is related to CyberSource than please call CyberSource Support at 800-709-7779.

 

On the other hand, if you have a general Visa Developer Portal question, a question related to Visa Developer Portal APIs, or any Visa Developer Platform related question, at all, than please do feel free to reach out to us here in the community forum and someone will be happy to assist you. 

 

Please let us know if you have other questions because I'm happy to help 🙂

 

 



Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

Thanks,
Diana