Sandbox searchTerminatedRequest not returning matches

[TN]

Hello

When using the API documentation searchTerminatedRequest test data ("Snap Photoshop Ltd") the data is not returning matches from https://sandbox.api.visa.com/vmss/v2/searchTerminatedRequest.

Documentation used
https://developer.visa.com/capabilities/visa-merchant-screening-service/reference#tag/Termination-In...

Example: Payload with multiple matched listings found

Response matches section returned;

        "possibleMatches": {

            "totalCount": 0,

            "matchedRecords": []

        }

The rest of the response including the status and searchRequestRef is as expected

"status": {

        "statusCode": "API000",

        "statusDescription": "SUCCESS"

    }

Can you please confirm if this is working and if so, what could be causing this?  I can see this has been an issue with the response data in the past - https://community.developer.visa.com/t5/Sandbox-Test-Data/VISA-Screening-0-matches-found/td-p/18169

Correlation-ID: 1642179306_524_1895066061_l73c016_VDP_WS

Thank you

[jenn_kh]

Thank you for reaching out, @TN! Our agent is looking for a solution for you and will get back to you as soon as possible. - Jenn

[API_Products]

Hi @TN,

I've logged incident INC12816457 for our engineering team to investigate. I'll provide you with an update once I hear back from them next week. Please note, this upcoming Monday is a U.S. holiday so I'll get back to you after that. 

[TN]

Thanks Diana

Just to add to this. When we run the examples for Payload with one matched listing found and Payload with no matched listing found we get the following back error back.

{

    "status": {

        "statusCode": "API007",

        "statusDescription": "Forbidden"

    }

}

[API_Products]

Hi @TN,

I've sent this error to our engineering team to investigate. I'll provide you with an update once I have one.

[API_Products · Accepted solution]

Hi @TN, 

We have tried the same request at our end and we are receiving a success response.

Would you kindly let us know what is in the exact request sent?

Also, the request which you have mentioned below is a sample request. You will receive matching responses if the request has matching values in the merchant database.

Please use the sample request mentioned below where there are matching entries in the database and share your result with us:

Sample Request

{
"searchTerminatedRequest": {
"retroAlertIfNoMatch": false,
"acquirerBID": "10033027",
"acquirerCountryOrRegion": "JP",
"globalSearch": true,
"terminatedRecordSearchCriteria": {
"category": "0",
"DBAName": "VMSS SB Test 0118222",
"legalName": "VMSS SB Test 0118222",
"address": {
"streetAddress": "212 Karnala Street",
"city": "Tokyo",
"zipOrPostalCode": "12345",
"countryOrRegion": "JP"
},
"businessPhoneNumbers": [
"+861071111222"
],
"businessEmailAddress": vmsssbtest0112221@vmsssbtest0112221.com,
"merchantCategoryCodes": [
"5411",
"7211"
],
"tradeOverInternet": false,
"principals": [
{
"name": "VMSS MTE Test",
"businessPhoneNumber": "+861071111222"
}
]
}
}
}

[API_Products]

Hi @TN,

To follow up, is the issue fixed? Are you getting a success response?

[TN]

Thank you very much Diana, that's working now with your sample request, although I did need add " around the businessEmailAddress value.