Unexpected error while setting up Foreign Exchange Rates API project

[jcarlosriverae]

I'm trying to set up a new project to query Foreign Exchange Rates API, but I'm getting "We encountered an unexpected error. Please try again."

Network log:

x-correlation-id: 2_1650993527_507_129_l55p057m_VDP_ARM

Response:

{"errors":{"base":["failed_registration"]}}

[jenn_kh]

Thank you for reaching out, @jcarlosriverae. An agent will get back to you as soon as possible. In the meantime, if any community member knows the solution, please share it here! -Jenn

[API_Products]

Hi @jcarlosriverae,

I ran a sandbox test yesterday and I was able to receive a successful request/response payload. Please see my sample request/response payload below. Please try your test again and share your result with is.

End Point https://sandbox.api.visa.com/forexrates/v2/foreignexchangerates
Method POST
Request
{
"acquirerDetails": {
"bin": 408999,
"settlement": {"currencyCode": "840"}
},
"rateProductCode": "A",
"markupRate": "0.07",
"destinationCurrencyCode": "826",
"sourceAmount": "100.55",
"sourceCurrencyCode": "840"
}
Response
{
"rateProductCode": "A",
"acquirerDetails": {"settlement": {
"amount": "100.48",
"currencyCode": "840",
"conversionRate": "1.000000"
}},
"sourceAmountWithoutMarkup": "100.48",
"conversionRate": "0.7683121",
"destinationAmount": "77.20",
"markupRateApplied": "0.07"
}
Response Header
Status Code: 200 OK
Server : nginx
Date : Tue, 26 Apr 2022 18:01:01 GMT
Content-Type : application/json;charset=UTF-8
Content-Length : 246
Connection : keep-alive
X-SERVED-BY : -6c9656c94
X-CORRELATION-ID : 1650996061_027_1731590638_-6c9656c94_VDP_WS
X-APP-STATUS : 200
Content-Language : en-US
Cache-Control : no-cache, no-store, must-revalidate
X-Frame-Options : SAMEORIGIN
X-XSS-Protection : 0
X-Content-Type-Options : nosniff
Strict-Transport-Security : max-age=31536000;includeSubdomains
Pragma : no-cache
Expires : -1
X-XSS-Protection : 1; mode=block
X-Content-Type-Options : nosniff
Strict-Transport-Security : max-age=31536000;includeSubdomains;always

[jcarlosriverae]

Hi Diana,

The problem occurs before I can create the project

[API_Products]

Hi @jcarlosriverae,

Please try again with the following steps to fix the issue:

• Clear the cache and cookies from your web browser and re-login at https://developer.visa.com/portal/auth/login
• Use another web browser (Google Chrome, IE, etc.)
• Try entering a Project Name using letters only
• Please limit the Project Description to 1000 characters
• Please limit invalid characters or symbols that could be causing this error
• Please select at least one API by check marking a checkbox
• Select the option ‘Generate a CSR for me (default)’

If the issue persists, please send the screenshot of the error and the Correlation ID.

Below are the steps to get the Correlation ID using a Google Chrome browser.
1>Open Chrome menu.
2>Click on More tools then Developer tools.
3>Check the box to Preserve Log for the Network Tab.
4>Click on the error and go to the Headers.
5>You can find the Correlation ID in the network log.
 

[jcarlosriverae]

I complied with your recommendations , tried using Firefox, got the same result.

x-correlation-id
2_1651615137_609_121_l55p055m_VDP_ARM

[API_Products]

Hi @jcarlosriverae,

Thanks for providing the x-correlation-id.  I've logged incident INC13504724 for our engineering team to investigate the error you're receiving. Please also provide us with the step by step actions that you've taken leading up to this error (e.g. what text you've entered and where, what checkboxes you've check marked, what button(s) you clicked on, etc.). Once you provide me with these details, I will add it to the incident for investigation.

[jcarlosriverae]

Project Name: AlquimiaPayFXRates

Description: <empty>

Selected APIs: Foreign Exchange Rates

Select Authentication Method

• Mutual Authntication

Submit a Certificate Signing Request

• Generate a CSR for me (default)

----------------------------------------------------------------------------------------

Request correlation ID header:

x-correlation-id:

1_1651848295_840_120_l73p011_VDP_ARM

Request form data:

1. id:
   undefined
2. name:
   AlquimiaPayFXRates
3. description:
4. products:
   [{"prodId":"PROD_11","apiIds":["FX.100"]}]
5. preferredAuthMethods:
   ["MutualAuth"]
6. autoCSR:
   true
7. beId:
   null
8. cybsMerchantId:
   null
9. viesMerchantId:
   null
10. fileName:
11. tncAccepted:
    null
12. tncVersion:
    null
13. csrFile:
    null
14. csrName:
    null

Request response:

{"errors":{"base":["failed_registration"]}}

[API_Products · Accepted solution]

Hi @jcarlosriverae,

Please try to setup a new project again. You were receiving an error because you had an accent in your name. Our engineering team has removed that accent from your first name so the issue should be fixed.  After trying again, please confirm the issue is fixed so that I can close your case. 

[API_Products]

Hi @jcarlosriverae,

Please let me know if you're still experiencing an error. If the error is fixed, I'll close the case.