Hi @Bruce_29,
I just called CyberSource Support at the phone number 800-709-7779. I am confirming that the phone number is working properly and a CyberSource representative answered my phone call and questions. CyberSource Support is available 24/7 and also provides support for Mexico.
I don't have another phone number to provide you for CyberSource Support. Can you please try calling this phone number again at 800-709-7779?
Hi @kevokevoh,
Can you please let me know the specific API that you are receiving an error on?
Hey,
It's the same endpoint that is referenced in this issue.
https://developer.visa.com/capabilities/cybersource/reference#cybersource__cybs_payments_v2
Thanks
Hi @kevokevoh,
Please call CyberSource Support using the phone number listed below and ask them to check the backend configurations. Please ask CyberSource if there is a permission setting that they could flip/change on your account that could resolve your problem.
CyberSource Support
I thought that I would get response error from CHECKOUT API with more description in what's going wrong. I used to think that I do invalid requests to API
Hi @DyraSan,
Thanks for your valued feedback. Are you receiving a Visa Checkout error that you need help with? To further investigate the error, please provide the following information:
1. End Point
2. Request Header
3. Request Body
4. Response Header (include the x-correlation-id)
5. Response Body
Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.