Error in Payment Process X-PAY-TOKEN

[DianaVisaPM]

Hi @Bruce_29,

I just called CyberSource Support at the phone number 800-709-7779. I am confirming that the phone number is working properly and a CyberSource representative answered my phone call and questions. CyberSource Support is available 24/7 and also provides support for Mexico.

I don't have another phone number to provide you for CyberSource Support. Can you please try calling this phone number again at 800-709-7779?

[kevokevoh]

Hey,

I am currently experiencing this issue. Was this resolved?

Thanks

[DianaVisaPM]

Hi @kevokevoh,

Can you please let me know the specific API that you are receiving an error on?

[kevokevoh]

Hey,

It's the same endpoint that is referenced in this issue.

https://developer.visa.com/capabilities/cybersource/reference#cybersource__cybs_payments_v2

Thanks

[DianaVisaPM · Accepted solution]

Hi @kevokevoh,                             

Please call CyberSource Support using the phone number listed below and ask them to check the backend configurations. Please ask CyberSource if there is a permission setting that they could flip/change on your account that could resolve your problem.

CyberSource Support

800-709-7779

[DyraSan]

I thought that I would get response error from CHECKOUT API with more description in what's going wrong. I used to think that I do invalid requests to API 

[DianaVisaPM]

Hi @DyraSan,

Thanks for your valued feedback. Are you receiving a Visa Checkout error that you need help with? To further investigate the error, please provide the following information:

1. End Point
2. Request Header
3. Request Body
4. Response Header (include the x-correlation-id)
5. Response Body

Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.