Getting 9124 Incorrect credentials supplied from

Occasional Visitor

Getting 9124 Incorrect credentials supplied from

 X-CORRELATION-ID:  1692963569_695_817440192_-5c8c48b66-6b5d_VDP_WS

Error Message we got - 
'{ "errorInfo": [ { "code": "9124", "causes": [ "Incorrect credentials supplied" ], "sourc
e": "Backend" } ]}

Visa Developer Support Specialist

Re: Getting 9124 Incorrect credentials supplied from

Hello @kiranjanwade,


The error 400 - 9124 Expected input credential was not present usually occurs when the credentials used are invalid. Please make sure you're using valid credentials.


To access your project credentials, please login to your VDP account > My Account > Dashboard > project app > Credentials



Please refer to our Visa Developer Center Playground tool for instructions on how to sandbox test here: 


Also, please double check the SSL settings and make sure the keystore has all the necessary certificates imported. To start, this error usually occurs when your certificates are not sent. ·


  • Keystore is not setup. Certificates are not in the keystore:
    • For java keystore (jks) run keytool command and verify all the certificates have been imported on the keystore
    • keytool -list -v -keystore keystore.jks
  • For a p12 execute the following openssl command:

    • openssl pkcs12 -info -in keyStore.p12


If you're still getting an error, please share the following information with us and someone will investigate the error:

1. End Point
2. Request Header
3. Request Body
4. Response Header (include the x-correlation-id)
5. Response Body

Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.



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