SSL Error

[ganeshkaki]

GET: https://sandbox.api.visa.com/vmorc/offers/v1/byfilter?promoting_region=5&promoting_country=234

HTTPRequestHeader
Authorization:CHARACTER:Basic UTc3TVROSk0xWjZZV09aRlZIUTMyMXNKUklYaERoWkhEbC1yLXJBYXNTLWpHQjBtZzpNV2RNNjRp
Accept:CHARACTER:application/json

No response header receiving aprt from the following error.

I can able to connect using SOAP UI and Postman. But the key store and trust store setup is giving me issues.

[DianaVisaPM]

Hi @ganeshkaki,

I'd like to work with you to help resolve the issue you are experiencing. Please allow me some time to investigate the issue and I'll get back to you soon. Feel free to include any other helpful information that you may have so that I can provide you with further assistance. I'm currently looking into it.

[ganeshkaki]

That''s great to hear from you.

I've provided the steps and the procedures that I'm following to enable this SSL process. Please go through the thread to find out more details about the issue. Please let me know if requires any further information.

Thanks

[DianaVisaPM]

Hi @ganeshkaki,

After further investigation, can you please check your IBM configurations? Most likely, there is an issue with your IBM configurations. Also, what region are you from? I can get an API Specialist to reach out to you to schedule a phone call to help resolve the issue. 

Please provide some available time slots, your contact information and the time zone that you are located in for a phone call.

[ganeshkaki]

Good to hear from you Diana. I'm from Doha, Qatar.

[DianaVisaPM]

Hi @ganeshkaki,

To follow up, can you please provide some available time slots (date/time), the best phone number to reach you at and the time zone that you are located in for a phone call? To further investigate, we'd like to have a phone call with you.

[ganeshkaki]

Awesome. Here is my mobile no you can reach me at ______. You can reach me anytime after 9 AM -12 AM AST.

[DianaVisaPM · Accepted solution]

Hi @ganeshkaki,

Thanks for providing us with your phone number and best time to contact you at. Someone will reach out to you shortly. 

[ganeshkaki · Accepted solution]

We have identified that our enterprise firewall is blocking the communication.

Though when you are connected to internet on the same LAN, the network team will enable the outbound requests from servers as a point to point communication. Which means you should raise a request to your network team to open the IP & Port for outbound connections.

But yes keep in mind that, VISA team supports TLSV1.2 connections and your secutiry algorithim should match one of the VISA secutiry algorithm stack. 

One way I figured it out I tried the same connectivity using my local machine at home, which succeeded eventually it's put me in to thinking about all these network related configurations and finally landedup on the Firewall. 

Thanks to VISA team in trying helpming me through out the process. Great team to be work with. Kudos

[DianaVisaPM]

Hey @ganeshkaki,

Thanks for letting us know what the issue was and how it was resolved! It was a pleasure to work with you too and thank you for the positive feedback on developer support!

Please don't hesitate to reach out to us at any time if you have questions or any technical issues that you need help with. We're here to help!