Visa response time for CSR

[per_nordlund]

Hi,

We are using the fx-rate enhanced API to use when presenting benchmark fx rates. This API uses two-way SSL and has been working great since beginning a couple of years ago. Now our client certificate soon expires and we have successfully uploaded a CSR, the request showing status "SUBMITTED". How long do one usually have to wait for the certificate to be issued?

I am worried I have done something wrong since it is now 6 days since the CSR was uploaded and excepted.

[API_Products · Accepted solution]

Hi @per_nordlund,

There's no defined timeline of when the CSR will be issued as it's dependent on a case by case basis. For an update on your CSR request, please send an email to developer@visa.com and a Visa representative from our Business Operations team will provide you with an update. 

[per_nordlund · Accepted solution]

Thanks Diana.
Mailing developer@visa.com was the correct solution. It is a manual process and if you are in a hurry (which I was not) you might need to push them a little. I was not in a hurry and got replies within a day or two when reminding.