How does one retrieve entries shown in the Call Center History in DPS via API?

StevenDove
New Contributor

How does one retrieve entries shown in the Call Center History in DPS via API?

I am working on an in-house web application that allows our credit union to serve our members from a single system instead of needing to log into mutliple systems to perform routine tasks. We have gotten most of the common functionality provided to our employees available via the SOAP C&AM API for working with debit cards, but there is still a reason to log into DPS/CATS/C&AM - to review the entries under "Call Center History" - aka Falcon and Call Center memo/notes.

I can't seem to find an API that exposes these entries so we can display them in our internal application to remove the need for our employees to log into DPS simply to review these call center and falcon history notes. What API should I be using for this?

4 REPLIES 4
jenn_kh
Community Moderator

Re: How does one retrieve entries shown in the Call Center History in DPS via API?

Hi, @StevenDove. Thank you for reaching out. An agent is looking into this and will get back to you as soon as possible. Until then, if any community members know a solution, please reply here.

API_Managers
Visa Developer Support Specialist

Re: How does one retrieve entries shown in the Call Center History in DPS via API?

Hi @StevenDove,

 

Are you currently using any of our DPS APIs in the Production environment? If so, which API product are you currently using or interested in using? For a list of API products, please refer to this link https://developer.visa.com/apibrowser. You can filter the search under the Capabilities section on the left side menu and select Visa DPS.   




Thanks,

Diana



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API_Managers
Visa Developer Support Specialist

Re: How does one retrieve entries shown in the Call Center History in DPS via API?

Hi @StevenDove,

 

Please let me know if you still need help with your question. If you no longer need assistance, please let me know so that I can take you off my contact list. 




Thanks,

Diana



Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.

API_Managers
Visa Developer Support Specialist

Re: How does one retrieve entries shown in the Call Center History in DPS via API?

Hi @StevenDove,

 

I haven't received a reply from you so I'll take you off my contact list. Feel free to reach out to the developer community if you need help. 




Thanks,

Diana



Was your question answered? Don't forget to click on "Accept as Solution" to help other devs find the answer to the same question.