Validate API gave 500 internal server error

[genietalk]

For the last few days it working fine but your API response gave HTTP status code 500 internal server errors.

API Url:- https://sandbox.api.visa.com/visacardeligibilityservices/v1/cardeligibility/validate

Request
{
"permanentAccountNumber": "4000000000000011",
"vendorUniqueId": "xxxxxx",
"numberOfAdditionalRedemptions": 2,
"requestTimeStamp": "3/28/2022 10:56:01 AM",
"correlationId": "sddsdsd123456789012",
"extendedData": "asddd12"
}

Response
{
"statusCode": "300",
"statusDescription": "System Exception.",
"CorrelationId": null,
"responseTimeStamp": null
}

[jenn_kh]

Thank you for reaching out, @genietalk! An agent is looking for a solution for you and will get back to you shortly. If any community members know of a solution, please feel free to respond here! - Jenn

[API_Products]

Hi @genietalk, 

For further investigation, please provide the x-correlation-id that can be found in the response header. Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.

[genietalk]

I used the rest API and no X-correlation-id in the header

[API_Products]

Hi @genietalk,

I've logged incident INC13319477 for our engineering team to investigate the error. Please provide the vendorUniqueID so that our engineering team can continue their investigation of the error. 

[genietalk]

Hi Diana

Pawan here,

I already provide the unique vendor id on the email with the subject name "Validate API gave 500 internal server error 202284089 VISA:0236500000316" on 5th Appril 2022.

Regards

Pawan Mundra

[API_Products]

Hi @genietalk,

I reached out to our engineering team today and I've asked them to investigate the error and to fix the error as soon as possible. 

[API_Products · Accepted solution]

Hi @genietalk,

The issue is fixed. Please test again and share your result with us. Once you confirm the issue is fixed, I'll close the incident as resolved. 

[genietalk · Accepted solution]

Thank u

Issue is resolved