Validate API gave 500 internal server error

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genietalk
Regular Visitor

Validate API gave 500 internal server error

For the last few days it working fine but your API response gave HTTP status code 500 internal server errors.

API Url:- https://sandbox.api.visa.com/visacardeligibilityservices/v1/cardeligibility/validate

Request
{
"permanentAccountNumber": "4000000000000011",
"vendorUniqueId": "xxxxxx",
"numberOfAdditionalRedemptions": 2,
"requestTimeStamp": "3/28/2022 10:56:01 AM",
"correlationId": "sddsdsd123456789012",
"extendedData": "asddd12"
}

Response
{
"statusCode": "300",
"statusDescription": "System Exception.",
"CorrelationId": null,
"responseTimeStamp": null
}

8 REPLIES 8
jenn_kh
Community Moderator

Re: Validate API gave 500 internal server error

Thank you for reaching out, @genietalk! An agent is looking for a solution for you and will get back to you shortly. If any community members know of a solution, please feel free to respond here! - Jenn

DianaTran-Yee
Visa Developer Support Specialist

Re: Validate API gave 500 internal server error

Hi @genietalk

 

For further investigation, please provide the x-correlation-id that can be found in the response header. Using SoapUI, you can find the x-correlation-id in the Raw Tab of the response header.

 




Thanks,

Diana



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genietalk
Regular Visitor

Re: Validate API gave 500 internal server error

I used the rest API and no X-correlation-id in the header

DianaTran-Yee
Visa Developer Support Specialist

Re: Validate API gave 500 internal server error

Hi @genietalk,

 

I've logged incident INC13319477 for our engineering team to investigate the error. Please provide the vendorUniqueID so that our engineering team can continue their investigation of the error. 




Thanks,

Diana



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genietalk
Regular Visitor

Re: Validate API gave 500 internal server error

Hi Diana

Pawan here,

I already provide the unique vendor id on the email with the subject name "Validate API gave 500 internal server error 202284089 VISA:0236500000316" on 5th Appril 2022.

 

Regards

Pawan Mundra

DianaTran-Yee
Visa Developer Support Specialist

Re: Validate API gave 500 internal server error

Hi @genietalk,

 

I reached out to our engineering team today and I've asked them to investigate the error and to fix the error as soon as possible. 




Thanks,

Diana



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DianaTran-Yee
Visa Developer Support Specialist

Re: Validate API gave 500 internal server error

Hi @genietalk,

 

The issue is fixed. Please test again and share your result with us. Once you confirm the issue is fixed, I'll close the incident as resolved. 




Thanks,

Diana



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genietalk
Regular Visitor

Re: Validate API gave 500 internal server error

Thank u

Issue is resolved