Credential API Key incorrect

alantremori
New Contributor

Credential API Key incorrect

Hello,

 

Integrating with Visa Checkout and a payments processor does not work if I use API KEY.

 

Response: 500

04-26 15:23:34.511  5279 28827 25128 E SpayFw_Request_EnrollRequest: TR Response Error: {"code":"500.1","message":"VisaTokenServiceException [vtsResponse={\\"errorResponse\\":{\\"message\\":\\"Credentials API Key incorrect.\\",\\"reason\\":\\"authError\\"}}, statusCode=401 UNAUTHORIZED

 

 

why is my application pointing to the sandbox api key ? And how can i change and figure what the Apikey correct ?

 

Thanks!

11 REPLIES 11
jenn_kh
Community Moderator

Re: Credential API Key incorrect

Thank you for your question, @alantremoriAn agent will get back to you as soon as possible. In the meantime, if any community member knows the solution, please reply to this thread! -Jenn

DianaTranYee
Visa Developer Support Specialist

Re: Credential API Key incorrect

Hi @alantremori,

 

Are you in the sandbox or production environment?  




Thanks,

Diana



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alantremori
New Contributor

Re: Credential API Key incorrect

Hello @DianaTranYee , i am in Prodution.

DianaTranYee
Visa Developer Support Specialist

Re: Credential API Key incorrect

Hi @alantremori,

 

How long have you been in Production? Have you been in Production for 45 days or longer? I've reached out to our Visa Digital Support team about the error you're receiving. I'll get back to you soon. 




Thanks,

Diana



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alantremori
New Contributor

Re: Credential API Key incorrect

@DianaTranYee , i am in production for about 3 weeks

 

Thank you

DianaTranYee
Visa Developer Support Specialist

Re: Credential API Key incorrect

Hi @alantremori,

 

Please make sure when including the Java script you are using the correct domain.

 

JavaScript Library — sdk.js

Use the sdk.js JavaScript library to control the operation of Visa Checkout on your site.

 

Sandbox Path

https://sandbox.secure.checkout.visa.com/checkout-widget/resources

/js/integration/v1/sdk.js

 

Live Path

https://secure.checkout.visa.com/checkout-widget/resources

/js/integration/v1/sdk.js

 

Please test again and share your result with us. If the issue is fixed, please let me know.




Thanks,

Diana



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alantremori
New Contributor

Re: Credential API Key incorrect

Hello @DianaTranYee ,

 

Thanks! But i'm not working with WebPage, i'm working with Mobile Application.

Already have acess to Visa Developer > Project Dashboard in sandbox environment. I need to know how i can acess VDP to discover what my api key in production and why my Mobile Application is set to sandbox environment even in Production?

 

DianaTranYee
Visa Developer Support Specialist

Re: Credential API Key incorrect

Hi @alantremori,

 

I'll take a look and get back on this. 




Thanks,

Diana



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DianaTranYee
Visa Developer Support Specialist

Re: Credential API Key incorrect

Hi @alantremori,

 

Our account manager doesn't see any of your account information. Please provide us with the API key so that our account manager can review your account. 




Thanks,

Diana



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