Credential API Key incorrect

[alantremori]

Hello,

Integrating with Visa Checkout and a payments processor does not work if I use API KEY.

Response: 500

04-26 15:23:34.511  5279 28827 25128 E SpayFw_Request_EnrollRequest: TR Response Error: {"code":"500.1","message":"VisaTokenServiceException [vtsResponse={\\"errorResponse\\":{\\"message\\":\\"Credentials API Key incorrect.\\",\\"reason\\":\\"authError\\"}}, statusCode=401 UNAUTHORIZED

why is my application pointing to the sandbox api key ? And how can i change and figure what the Apikey correct ?

Thanks!

[jenn_kh]

Thank you for your question, @alantremori. An agent will get back to you as soon as possible. In the meantime, if any community member knows the solution, please reply to this thread! -Jenn

[API_Products]

Hi @alantremori,

Are you in the sandbox or production environment?  

[alantremori]

Hello @API_Products , i am in Prodution.

[API_Products]

Hi @alantremori,

How long have you been in Production? Have you been in Production for 45 days or longer? I've reached out to our Visa Digital Support team about the error you're receiving. I'll get back to you soon. 

[alantremori]

@API_Products , i am in production for about 3 weeks

Thank you

[API_Products]

Hi @alantremori,

Please make sure when including the Java script you are using the correct domain.

JavaScript Library — sdk.js

Use the sdk.js JavaScript library to control the operation of Visa Checkout on your site.

Sandbox Path

https://sandbox.secure.checkout.visa.com/checkout-widget/resources

/js/integration/v1/sdk.js

Live Path

https://secure.checkout.visa.com/checkout-widget/resources

/js/integration/v1/sdk.js

Please test again and share your result with us. If the issue is fixed, please let me know.

[alantremori]

Hello @API_Products ,

Thanks! But i'm not working with WebPage, i'm working with Mobile Application.

Already have acess to Visa Developer > Project Dashboard in sandbox environment. I need to know how i can acess VDP to discover what my api key in production and why my Mobile Application is set to sandbox environment even in Production?

[API_Products]

Hi @alantremori,

I'll take a look and get back on this. 

[API_Products]

Hi @alantremori,

Our account manager doesn't see any of your account information. Please provide us with the API key so that our account manager can review your account.