paul1
Helper

Going live still pending

Hi,

My going live request is pending for more than 14 days. Can I get an update on this ?

Thank you,
Paul
9 REPLIES 9
vkamboj
Visa Dev Moderator

Re: Going live still pending

Hello @paul1

 

I am sorry for the delay. Can you provide me the project name for which you have submitted the going live request? 

 

Once you provide me the details, I will send it to product team for review. 

 

Thank you, 

Vaibhav

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paul1
Helper

Re: Going live still pending

Hi Vaibhav,

 

Name of the project is nodi7.

 

Thanks,

Paul

vkamboj
Visa Dev Moderator

Re: Going live still pending

Hello @paul1

 

I have forwarded your request to product team for review. Someone from product team will contact you directly with an update. 

 

Thank you, 

Vaibhav

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paul1
Helper

Re: Going live still pending

Hi,
I haven't been contacted yet. Can I have an update on this please?
Thank you,
Paul
vkamboj
Visa Dev Moderator

Re: Going live still pending

Hello @paul1

 

I have sent a follow up email to product team on the going live request you submitted. 

 

I will make sure that you receive an update soon from product team. 

 

Thank you, 

Vaibhav

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paul1
Helper

Re: Going live still pending

Hi,

I finally received an email stating:

Your Visa Developer user account has successfully been associated with [name] organization. This means you now have access to all projects for VDP in that organization.

 

But when going to the Dashboard / Going Live tab, I was asked to provide again project information which reset the submitted date to today (6/15/21).

Screen Shot 2021-06-15 at 10.39.08 AM.png

It is taking too long (almost one month!!) and I really need to complete development and testing in the higher environment (Certification). See previous answer from Visa https://community.developer.visa.com/t5/Sandbox-Test-Data/How-to-test-the-Notification-Delivery-Call....

 

Would it be possible to wrap things up in the next few days? If someone from Visa could contact me directly it would be easier.

 

Regards,
Paul

paul1
Helper

Re: Going live still pending

Hi @vkamboj,
Any update on this ?
Paul
vkamboj
Visa Dev Moderator

Re: Going live still pending

Hello @paul1

 

I followed up with product team and they proceeded with accepting your going live request. You should have already received an email with details on next steps.

 

Thank you, 

Vaibhav

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paul1
Helper

Re: Going live still pending

Hi @Vaibhav ,

 

Thank you for your response. The 'Provide Project Information' step has finally been accepted after a month  but now I have submitted information at the 'Certification' step and still waiting for it to be approved.

In the meantime, I let this thread open until everything is ok.

 

Regards,

Paul